Refund policy
Returns
What's your return policy?
Our goal is to help you find the products that are the perfect fit for your skin, health & lifestyle. We hope you’ll be completely satisfied with your products and will accept any full-sized product for a return (no exchanges), as long as it is at least half full and received within 30 days of initial purchase. If a gift card was used as part of your payment, the gift card portion will not be refunded. All purchases with a gift card are final sale.
Due to the promotional period, orders may experience processing delays of up to 10 business days.
All returns must be received at our facility within 30 days of the return label being emailed - otherwise, we will not be able to authorize the full refund or send out another return label. Any Tata Rewards points associated with returned items will be deducted from your points total and will no longer be available for redemption.
We monitor return and refund activity and reserve the right to limit or refuse a return or charge a return processing fee if we find that our policies have been abused. Any finding of abuse of our policies shall be in our sole discretion and is not appealable. We are not obligated to disclose our reasons and methods, other than to inform the consumer that the refund request is being refused for abuse of our return policy. Note that any returns sent in that were not authorized by our team or do not meet the return criteria will be recycled/disposed of.
We are not responsible for any damage, defect, material difference or loss of orders that are delivered to a forwarding company. We will not offer replacements or refunds for orders that have been delivered to a forwarding company. If a package is lost or damaged after being received by the freight forwarder, it is the responsibility of the freight forwarder, please contact them directly.
What is your holiday return policy?
Orders placed after 11/24/2024 will be eligible for return until 2/1/2025.
What is your international return policy?
We do not accept international returns at this time.
Can I exchange my item for something else?
Unfortunately - we do not offer exchanges on any items.
What are the steps to return products?
1. Submit Your Return
If you would like to return an item purchased on our website, please click here or head to: https://tataharperskincare.loopreturns.com
Be sure to have your order number and email address used to place the order handy as you will need both to initiate your return. Once your return has been submitted, our team will review it and you will be sent an email with a link to view your return and print your return label.
All returns must be initiated through our returns portal. We are not responsible for returns lost in transit that have not been submitted through our returns portal or with the prepaid return label provided.
2. Pack Your Return
Please safely pack the products in a shipping box or padded shipping envelope. Affix the prepaid return label to the box and ship it back to us via your local UPS or a UPS Drop Box location.
All returns must be received at our facility within 30 days of the return label being emailed - otherwise, we will not be able to authorize the full refund.
